Frequently Asked Questions
Which bead size should I start with?
Classic 5 mm is the easiest all-round choice. Mini 2.6 mm suits detailed work.
Can I mix bead sizes?
Use only one size on a project and match it with the corresponding pegboard. Different sizes do not share the same peg spacing.
Do I need a special iron?
A dry household iron can be used. Always place ironing paper between the iron and beads, and have an adult complete the ironing step.
Why did my project warp?
Too much heat, uneven pressure or moving the design before it fully cools can cause warping. Fuse gradually and cool the finished piece flat.
Where do you ship?
Orders ship from Hong Kong to supported destinations. Shipping is US$7 for orders under US$69.90 and free for orders of US$69.90 or more. Available destinations and delivery options are shown at checkout.
Can I return an item?
Unused products in original condition can be requested for return within 30 days of delivery. See Shipping & Returns for details.
More to know before you order
What comes in a Project Kit?
Each of the six 2.6 mm Mini Project Kits includes its design pattern, beads, matching boards, accessories, and ironing paper. You supply the iron. Mini and MIDI bead sets offer different color and storage choices; see each product page for its contents.
Explore Project KitsCan I use MIDI beads on the Smart LED Bead Board?
No. The Smart LED Bead Board is for 2.6 mm Mini beads only. Separately sold boards also support Mini beads only.
What is the free gift with my order?
Every order includes one complimentary tool kit. Open the details to see the exact contents; no code is needed.
See what’s included