Shipping policy

Last updated: September 2, 2026

This Shipping Policy explains how orders placed on cozybead.com are processed and delivered. The delivery options, charges and estimates available for your address are shown at checkout.

1. Order processing

Any processing time, release date or preorder estimate shown on the product page or order confirmation forms part of the expected schedule. Business days exclude weekends and public holidays at the relevant fulfillment location. Orders containing products with different availability dates may ship together or separately.

We may contact you if an address is incomplete, an item becomes unavailable, payment requires review or additional information is reasonably needed to fulfill the order.

2. Shipping methods, cost and estimates

Available services and prices depend on the destination, products, package weight and carrier. Review the checkout summary before paying. Delivery dates are estimates unless we expressly state that a date is guaranteed.

Once an order ships, we send tracking information when the carrier and selected service support tracking. Carrier scans and delivery estimates can take time to update.

3. International orders, duties and taxes

We sell to supported international destinations shown at checkout. Unless checkout expressly states that duties and taxes are included, the recipient is responsible for import duties, taxes, customs fees or brokerage charges assessed by the destination country or carrier. Customs procedures may delay delivery.

You are responsible for ensuring that the products can be lawfully imported into the destination. If a shipment is refused or returned because required charges were not paid or import requirements were not met, we may deduct unrecoverable shipping, duty or return costs from any refund to the extent permitted by law.

4. Address changes

Contact us immediately if the shipping address is wrong. We cannot guarantee a change after fulfillment begins. If a carrier offers redirection, additional charges and carrier terms may apply.

5. Delays or inability to ship

We aim to have a reasonable basis for the shipping estimate provided with your order. If we learn that we cannot ship within the stated time, we will provide a revised estimate and the opportunity to consent to the delay or cancel for a prompt refund where required by applicable law. If no shipping time was stated for a US order, we follow the time limits required by the FTC Mail, Internet, or Telephone Order Merchandise Rule.

6. Lost, damaged or misdelivered packages

If tracking does not update for an unusual period, a package is marked delivered but cannot be located, or products arrive damaged, contact rick@cozybead.com promptly with the order number and supporting photographs where relevant. We may ask you to check with household members, the delivery location or carrier while we investigate.

Your mandatory consumer rights are not affected. Where we are responsible for delivery to you, we will provide the appropriate remedy for confirmed loss or transit damage.

7. Split shipments and partial delivery

We may split an order into multiple packages. You will not be charged additional shipping solely because we split the shipment. If only part of an order arrives, check all tracking numbers before contacting support.