Refund policy

Last updated: September 2, 2026

This Refund Policy applies to products purchased directly from cozybead.com. It supplements any mandatory rights you have under the law where you live.

1. Start a return before sending an item

Contact rick@cozybead.com within 30 days after delivery and include your order number, the item to be returned and the reason for the request. If the item is damaged, defective or incorrect, include clear photographs where reasonably possible.

Wait for return authorization and the correct return address. Do not send products to our public contact address unless support specifically instructs you to do so. Returns sent without authorization may be delayed or unable to be identified.

2. Voluntary 30-day return eligibility

For a voluntary return, the product should be unused, complete and in resalable condition, with its original components, accessories, manuals and packaging. You are responsible for handling the product only as needed to inspect its nature, characteristics and function.

Unless the item is faulty or applicable law provides otherwise, the following are not eligible for voluntary return:

customized or personalized goods;
digital content after download or access has begun with any legally required consent;
gift cards;
items damaged after delivery through misuse, unauthorized modification, improper heat exposure or failure to follow product instructions; and
items identified as final sale before purchase, to the extent permitted by law.

3. Return shipping

For a voluntary return, you normally pay the return shipping cost and remain responsible for the package until it reaches the authorized return location. Use a trackable service and keep proof of shipment. Original expedited-shipping upgrades are not refundable unless required by law.

If we confirm that the item was defective, damaged on arrival or incorrect, we will provide a prepaid label or reimburse reasonable return shipping where applicable.

4. Inspection and refunds

We will inspect the return after receipt and tell you whether the refund is approved. Approved refunds are issued to the original payment method. We aim to process approved refunds promptly, but your bank or payment provider may require additional time to post the credit.

For voluntary returns outside mandatory cancellation rights, we may deduct a reasonable amount for missing components or loss in value caused by handling beyond what is needed to inspect the product, to the extent permitted by law. We do not charge a restocking fee for a correctly returned, eligible product.

5. Exchanges

The fastest way to obtain a different item is normally to return the eligible product and place a new order after the return is approved. If a replacement is the appropriate remedy for a defective or incorrect item, we will arrange it with you.

6. Damaged, defective or incorrect products

Inspect your order after delivery and contact us promptly if something is damaged, defective, missing or incorrect. Depending on applicable law and the circumstances, the remedy may include repair, replacement, a price reduction or refund. Nothing in this policy limits statutory warranty or conformity rights.

7. European Economic Area and United Kingdom cancellation rights

If you are an EEA or UK consumer, you generally have 14 days after receiving goods to tell us that you are cancelling an eligible distance purchase, without giving a reason. You then generally have a further 14 days to return the goods. Legal exceptions may apply, including to certain personalized goods and qualifying digital content.

We will refund eligible payments, including the least expensive standard outbound delivery option, within the time required by applicable law. We may wait until we receive the goods or evidence that you sent them back. You normally bear the direct return cost when we properly informed you of that responsibility, unless the goods are faulty or we agree otherwise.

8. US and other local consumer rights

Consumer-protection laws in your state or country may provide additional non-waivable rights. Where this policy conflicts with a mandatory right, the mandatory right controls.