Terms of Sale

Last updated: September 2, 2026

These Terms of Sale apply when you order products from cozybead.com. Please review them, the product description, price, Shipping Policy and Refund Policy before submitting an order.

1. Seller and contact

The seller is CozyBead, operating from Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong. Email: rick@cozybead.com. Telephone: +852 5341 2253.

2. Placing an order and contract formation

Your checkout submission is an offer to buy. An automated acknowledgment confirms receipt, not necessarily acceptance. We accept the order when we send an express acceptance or dispatch confirmation, whichever occurs first. We may decline or cancel before acceptance for reasons such as unavailable stock, pricing error, suspected fraud, payment failure, legal restriction or an undeliverable destination. If payment was taken for a declined order, we will refund it.

3. Product information

Product pages describe the main characteristics, included components, variants and intended use. Screen color may differ from physical beads, and measurements may be subject to reasonable tolerances. Images showing props or example projects do not mean those items are included unless the description says so.

4. Prices, taxes and payment

Prices and currency are shown before checkout. Applicable shipping, discounts and taxes are displayed before you submit payment where the checkout can calculate them. Import charges may be collected separately as described in the Shipping Policy. You authorize the selected payment provider to charge the total shown. We may correct an obvious pricing error before acceptance and will ask whether you wish to proceed at the corrected price.

5. Availability, preorders and quantity limits

Adding a product to the cart does not reserve it. Product availability may change before acceptance. Preorder or planned-availability products will display an expected schedule where available. We may apply reasonable per-customer quantity limits to protect availability and prevent resale abuse.

6. Delivery

Delivery methods, charges and estimates are governed by the Shipping Policy and the checkout confirmation. Provide a complete and accurate address. If we cannot ship within the promised time, we will offer the delay, cancellation or refund options required by applicable law.

7. Risk and ownership

For consumer orders, risk transfers when you or a person you designate receives the goods, except where applicable law provides otherwise. Ownership transfers after full payment and delivery. For business customers, risk transfers according to the delivery term stated with the order or, if none is stated, when the goods are handed to the carrier, to the extent permitted by law.

8. Returns, cancellation and refunds

Our Refund Policy explains the voluntary 30-day return window and how to request a return. EEA and UK consumers may have a separate statutory 14-day cancellation right for eligible distance purchases. Mandatory local cancellation and refund rights always apply.

9. Defects and statutory rights

Products must conform to the contract and any mandatory consumer guarantees. If a product is defective, damaged or incorrect, contact us with the order number and evidence reasonably needed to assess the issue. Available remedies may include repair, replacement, price reduction or refund depending on applicable law and the circumstances. No commercial statement in these terms reduces a mandatory statutory right.

10. Product safety and intended use

Follow all product instructions and warnings. Fuse beads and small accessories can present a choking hazard and are not suitable for children under three. Fusing and heated equipment must be handled by an adult on a heat-safe surface. Do not modify electrical or heating products, use damaged cords or housings, or operate equipment outside the stated specification.

11. Liability

Nothing excludes liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence. Subject to mandatory consumer law, we are not liable for losses caused by misuse, unauthorized modification, failure to follow instructions or an incompatible third-party product. We are not responsible for indirect business losses on consumer orders. For business purchases, aggregate liability relating to an order is limited to the amount paid for that order, except where law prohibits the limit.

12. Governing law and disputes

These Terms of Sale are governed by Hong Kong law, without depriving consumers of mandatory rights or forum protections in their country of residence. Contact us first at rick@cozybead.com so we can try to resolve the matter. An unresolved dispute may be brought before a court with jurisdiction under applicable law.