Contact information

Last updated: September 2, 2026

CozyBead customer contact

Email: rick@cozybead.com
Telephone: +852 5341 2253
Website: https://cozybead.com

Business address

CozyBead
Room 701, Unit 108, 7/F, Tower B
New Mandarin Plaza
14 Science Museum Road
Tsim Sha Tsui, Kowloon
Hong Kong

Order and product support

For an order, return or product issue, include the order number, product name and a concise description. For damage or defects, photographs help us assess the issue more quickly.

Return address

Contact us before returning a product. The authorized return location may differ from the business address above. We will provide the correct address and instructions after approving the return.

Response and language

Support is available in English and Chinese. Response times can vary with time zones, public holidays and request volume. This contact page does not replace any notice method specifically required by applicable law.